General Terms and Conditions
These terms and conditions supersede and replace any inconsistent or additional
terms or conditions of whatever nature made verbally by the company, its employees
or agents.
- 1. The good remain the property of the company until payment has been made in full.
- 2. When ordering it is the customers responsibility to have checked and ensured
- the measurements of furniture and that furniture ordered will fit in the place they wish to
- put it at home.
- 2.1. All deposits are non-refundable unless agreed in writing by a member of staff.
- 2.2. Any balance outstanding is due to be paid once the goods arrive into the
- warehouse and before delivery or collection. Payment is accepted by Bankers draft,
- building society issued cheque or valid and accepted credit or debit card.
- Payment by personal or company cheque must be made at least ten working days
- prior to delivery to ensure clearance. It is company policy that delivery will not be able
- to take place if payment has not been received in full and in accordance with the terms
- and conditions stated herein.
- 2.3. The company does not accept responsibility for reminding customers of balances
- requiring payment before delivery. The company wishes to state here that it is the
- customers responsibility to ensure that the correct payment is made within the required
- time scale to ensure delivery can proceed.
- 3. Once the company is in a position to effect the delivery of the furniture we will try to
- contact you by telephone to arrange a date and time for delivery. If we cannot contact
- you by telephone we will provide at least five days written notice of the proposed
- delivery date.
- 3.1. The company regrets that storage facilities are not available. Customers are
- expected to take delivery within ten days of notification unless previously agreed with
- the store manager. In both cases outstanding balances must still be paid
- as soon as goods arrive in the warehouse.
- 3.2. Should the customer require a change in the delivery date after having booked the
- date, it will be necessary to give a minimum of 72 hours notice to the E-shop.
- Failure to do so may result in a further charge to rebook onto a different date.
- If the subsequent delivery date is more than three weeks after the first agreed date,
- then a charge with be made for the storage and further delivery charges.
- The same terms apply if there is no one there to take delivery of the furniture at
- the delivery address on the date agreed.
- 3.3. The delivery may occur at any time during the day agreed and we can give no
- guarantee of specific times.
- 4. The company delivery charge includes delivery to the front door only.
- 5. The customer will be deemed to have accepted the furniture and agreed that it is
- as ordered unless the Company is notified in writing within five days of delivery.
- 6. Wood and leather are natural products and subject to some natural defects.
- Each piece of furniture is therefore unique and will not match the showroom model
- exactly. Natural products such as these are also subject to shade and grain variations
- and occasional natural scarring.
- 7. No responsibility can be taken by the company for furniture damage or shading due
- to the effects of natural sunlight or heating appliances.
- 8. The company shall not be held responsible for an inability to delivery in consequence
- of war, change of fiscal policy, strikes, lockouts, breakdown, fire, theft or any other
- contingency beyond its control.
- 9. The conditions shall be governed by and construed in accordance with English Law
- and the parties submit to the non exclusive jurisdiction of the English Courts.
- This statement does not affect your statutory rights.